Contact and Support

We're here to help you create the perfect love story. Here's how to reach us and get the fastest response.

How to Contact Support

Email Support

*Primary contact:* support@lovetales.ai

This is the best way to reach us for all inquiries, including:

• Order questions
• Technical issues
• Refund requests
• Shipping concerns
• General questions

Expected Response Time

*Note:* Response times are for initial reply. Complex issues may require additional follow-up.

What to Include in Your Support Request

For the fastest resolution, please include:

For Order Issues:

• Order number (from confirmation email)
• Email address used for purchase
• Date of purchase
• Specific issue or question

For Technical Issues:

• Description of the problem
• What you were trying to do
• Any error messages (screenshots help!)
• Device and browser you're using
• Steps you've already tried

For Refund Requests:

• Order number
• Email address used for purchase
• Reason for refund request
• Confirmation that you've used fewer than 2 credits

For Shipping Issues:

• Order number
• Tracking number (if you have it)
• Shipping address used
• Expected delivery date vs. current status

Email Subject Line Formats

Use these subject formats for faster routing to the right team:

*Examples:*

• Order Question - #12345
• Refund Request - #67890
• Technical Issue - PDF Won't Download
• Shipping - #12345 - Package Not Arrived
• Question - Promo Code

Business Hours and Timezone

*Support Team Hours:*

• Monday - Friday
• 9:00 AM - 5:00 PM EST (Eastern Standard Time)

*Outside business hours:*

• Emails are received 24/7
• Responses sent during business hours
• Urgent issues addressed in order received

Before Contacting Support

You might find your answer faster in our Knowledge Base:

Tips for Faster Resolution

Be Specific

Instead of: "My book doesn't work"

Try: "When I click download on my PDF, I get error code 404"

Include Order Details

Always include your order number - it's the fastest way for us to find your account.

One Issue Per Email

If you have multiple issues, prioritize the most urgent one. This helps us route and resolve faster.

Check Spam Folder

Our replies sometimes land in spam. Add support@lovetales.ai to your contacts.

Attach Screenshots

A picture is worth a thousand words - especially for error messages!

What Happens After You Contact Us

1. *Automatic confirmation* - You'll receive an email confirming we got your message
2. *Team review* - A support specialist reviews your inquiry
3. *Response* - We'll reply with a solution or follow-up questions
4. *Resolution* - We work with you until your issue is resolved

Feedback and Suggestions

We love hearing from our customers! If you have:

• *Feature suggestions* - Ideas for improving Love Tales
• *Testimonials* - Share your experience (we may feature it!)
• *Partnership inquiries* - Business collaboration ideas

Send these to: support@lovetales.ai with subject line: Feedback - [Topic]

Common Support Requests & Quick Answers

"Where's my order confirmation?"

Check your spam folder. If not there, log into your account to verify your order, then contact us.

"Can I change my order?"

Contact us ASAP with your order number. Changes possible before printing/shipping.

"How do I download my PDF?"

Log into your account → My Books → Click Download. See Troubleshooting if issues.

"Why don't the illustrations look like my photos?"

AI creates artistic interpretations. Use regeneration credits to refine. See Illustrations guide.

"Where's my tracking number?"

Sent via email when order ships. Also available in your account under My Orders.

Our Commitment to You

We understand that Love Tales books are deeply personal and often created for special occasions. We're committed to:

• *Responding promptly* to all inquiries
• *Finding solutions* to your problems
• *Being honest* about what we can and cannot do
• *Making it right* when things go wrong on our end

Your love story matters to us.

Related Articles

• Getting Started
• Troubleshooting
• Refunds and Returns

*Ready to reach out?* Email us at support@lovetales.ai

Updated on: 24/01/2026